You should see this message: "There's a problem with the that requires it to be updated or restored." Connect your device to your computer using the cable that came with your device.Or on your Windows PC, make sure that you’ve installed the latest version of iTunes. On your Mac, make sure that you’ve installed the latest software updates (including iTunes if you have MacOS Mojave or earlier).If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS: iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Side (or Top) button and the Home button until you see the Apple logo.iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Side (or Top) button and the Volume Down button until you see the Apple logo.Press and hold the Side button until you see the Apple logo. Press and quickly release the Volume Down button. iPhone 8 or later: Press and quickly release the Volume Up button.Press and hold the Top button until the device restarts. iPad models with Face ID: Press and quickly release the Volume Up button.If you see the Restore screen, restart your device: If you see the Restore screen on your iPhone, iPad, or iPod touch, learn what to do. If you see the Restore screen on your iPhone, iPad, or iPod touch There is no computer icon when entering DFU mode – when you’ve properly entered it, your iPhone display should stay black.Follow this process below to keep your personal data.Let go of the side button and continue holding the volume down button for an additional 10 seconds.While continuing to hold the side button, press and hold the volume down button for 5 seconds.Press and hold the side button for 10 seconds.This is usually something an Apple Genius/technician will do but you can perform it from home. In rare cases when recovery mode doesn’t work, entering device firmware upgrade (DFU) mode may be the next step. Picking update will have your computer attempt to reinstall iOS without deleting your data, choosing restore will erase your iPhone and install a fresh copy of iOS.Now you can choose to update or restore your iPhone.Select your iPhone in the left-hand sidebar of the Finder window.Press and hold the side button until you see the recovery mode screen (computer + cable icon).Select Trust on your iPhone screen to allow the connection to your computer, then open Finder in macOS Catalina and later or iTunes for PCs/macOS Mojave and earlier.Connect your iPhone to your Mac or PC with a Lightning cable.Use recovery mode if a force restart doesn’t work or if you see a blue or red screen while your iPhone is restarting or it freezes during startup:
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